Field service management is a priority for telecom, utility, property maintenance, health care and other service providers. Your ability to provide timely, professional field service to your customers is a vital part of your overall value proposition. When you can't deliver on your promises, it reflects poorly on your business. Alternately, if you prioritize serving the customer above all else, efficiencies and overhead expenses can eat into your bottom line.
For these reasons and more, field service mapping software is a useful investment for businesses of all sizes. Here are the basics of field service management software and how MapBusinessOnline can help.
MapBusinessOnline's field service territory mapping tools offer numerous benefits for businesses. With the intelligence and insights this platform provides, you'll:
All the above benefits ultimately make your organization more successful and sustainable. It's for this reason that an increasing number of businesses now see field service mapping software as an essential investment.
At its core, field service management is all about properly allocating resources across a large geographic area. Map visualization technology allows you to see these resources in their broader context, and better understand the factors that are affecting your ability to get the job done.
With field service mapping software like MapBusinessOnline, you can create custom maps based on your sales history, contacts and other business intelligence, providing a spatial representation of the raw data that determines your bottom line. In doing this, MBO can help solve several challenges related to field service management. Here's how:
These are just a few of the field service management tools available from MapBusinessOnline. Keep browsing the MBO website to read industry-specific case studies and learn more about this innovative software platform.
Field service refers to any work your organization performs on a client's property instead of your own. Some examples of this include:
Every business is different, but any organization that offers outside service knows that keeping both costs manageable and customers happy is a delicate balance. It isn't worth the investment in time or money if your customer is unsatisfied with the level of service they receive. At the same time, you cannot let field service affect your bottom line.
Field service management is a coordinated effort to make field service work for both you and your customers. It encompasses several things — fleet management, team efficiency, quality control and more. When done right, it will allow you to make smarter strategic decisions that help you go the extra mile for the people you serve — without breaking the bank.
"We used MapPoint for years and desperately needed a replacement solution. This one fits the bill and is actually much better in many ways. Especially in a team environment. We do logistics with routing technicians to jobs for roll outs. This helps our team working thousands of sites over multi month projects. Also, easy to manage licenses for users.
Example business case would be taking 3000 locations, and planning how you will have multiple different technicians visit an area or region of these locations over 3 months. Each visit will take x amount of time. They only work certain hours of the day, and you have to plan in drive time, so the day actually makes sense and the route is efficient."
Jay Walker
IT Director
jay.walker@nettechnology.com
Network Engineering Technologies
"MapBusinessOnline helps me identify our most promising markets and define exactly those contacts I’m going to market to. It's the best product I've found that lets me 'visualize' my data."
Tom Jans
Director of Marketing
Swing Surgeon Golf Management
"MapBusinessOnline one of the most powerful tools I have as a Regional Channel Manager. It’s a difficult task to visually represent the vast amount of data that I have to present to my customers and team members. MBO makes it easy to represent, configure, and manipulate the data on to an effective map. A picture is worth a thousand words, and MBO allows me to create a perfect picture."
Ed Ku
Regional Channel Manager
ABB